How tree counts work, when they're credited, and what happens on a refund.
We'll email you a link. It works once and expires after an hour.
Your contribution total, broken down by order and by product.
Needed to have your tree contributions tracked against your orders.
Common problems
I never got my confirmation email
Check your spam folder first — that's where it usually is. If it's genuinely missing, try signing up again with the same address; the link gets re-sent. Still stuck? Email us and we'll confirm your account manually.
My reset link says it's expired
Reset links work once and expire an hour after they're sent — including if you've already opened one. Just request a new one.
I signed in with Google and there's no password
That's expected. Google handles your sign-in, so there's no Sproutt password to reset — use Continue with Google each time.
My tree count looks wrong
Your total is calculated from paid orders only. Orders that haven't been paid yet don't count, and refunded orders have their trees removed. If it still looks wrong after checking your breakdown, email us with your order reference and we'll investigate.
I want my account deleted
Email us from the address on the account and we'll delete it, along with your profile and order history. That also removes your contribution total — see our Privacy Policy.
Contact us
Email is the fastest route. Include your account email and, if it's about an order, the order reference from your account page.