Trees & contributions
How many trees does a product fund?
It depends on the product — each one carries its own count, shown on the product before you buy. A seed kit funds ten trees; a tote funds two. The number isn't a percentage of the price, it's set per product.
When are the trees added to my total?
When your order is paid. Orders sitting in your cart or awaiting payment don't count toward your total — only completed ones do. If an order is later refunded, the trees come back off your total.
If you change a product's tree count, does my past order change?
No. The count is recorded with your order at the moment of purchase. Later changes apply to future orders only, so the figure on your account can't be revised after the fact.
Where do I see my contribution?
In the top-right corner of the site once you're signed in, and in full on your forest page — broken down by order and by product.
Are the trees planted immediately?
No. Funding and planting are separate steps. Your order funds a specific number of trees straight away; planting happens in batches with our partners. We're still building out per-batch reporting, and we'd rather say so than imply a precision we don't have yet.
Accounts & signing in
Do I need an account to buy?
You need one to have your contribution tracked — the tree count is attached to your account, so there's nowhere to record it otherwise.
I signed up but never got the confirmation email.
Check your spam folder first. If it's not there, wait a few minutes and try signing up again — the link is re-sent. Still nothing? Contact usand we'll sort it out.
I forgot my password.
Use the reset page. We'll email you a link that works once and expires after an hour. For security we send the same confirmation whether or not an account exists for that address.
I signed up with Google — do I have a password?
No. Google handles your sign-in, so there's no Sproutt password to reset. Just use Continue with Google each time.
Can I change my name or profile picture?
Yes — those are yours to edit. Your tree count isn't editable by anyone, including you: it's calculated from your paid orders, so the number always reflects real purchases.
Orders & payments
What payment methods do you accept?
Checkout isn't live yet. When it is, we'll list the accepted methods here and at checkout before you pay.
What's your refund policy?
See our Terms for the full position. Practically: if an order is refunded, the trees it funded are removed from your total, since the contribution was tied to that purchase.
Privacy
What data do you keep about me?
Your name, email, profile picture if you signed in with Google, and your orders. That's it — we don't sell it or use it for advertising. The detail is in our Privacy Policy.
Can I delete my account?
Yes. Ask usand we'll delete your account and personal data. Deleting removes your profile and order history, which also removes your contribution total.
Didn't find it? Get in touch — real answers, not a bot.